Shipping, returns & terms
Last updated 12/09/2025. Questions? Email info@popsknifesupplies.com.
Shipping policy
Actual shipping costs. The website calculates an estimated shipping amount. We box and weigh your items and refund any overcharge on the quoted shipping.
Order processing
- Orders are typically processed within 1 business day after payment is received.
- Orders placed on weekends or holidays are processed the next business day.
- Processing can take longer during peak seasons or due to inventory delays.
Methods & delivery times
- We ship USPS, UPS and FedEx, and DHL for international customers.
- Delivery estimates at checkout come from the carrier and are not guaranteed.
Rates
Rates are based on weight, size and destination. Once the actual cost is known, we refund the difference between the actual and estimated cost. Taxes, duties and import fees are the customer’s responsibility.
Restricted items
Some products, such as knife making materials, chemicals, adhesives or sharpening compounds, may have shipping restrictions depending on location. We follow all federal, state and carrier rules for restricted materials.
Tracking
Once your order ships you’ll receive a confirmation email with tracking. Tracking numbers are active within 24 hours.
Lost or damaged shipments
Contact us within 7 days of delivery with photos and your order number. We’ll work with the carrier to resolve it; replacement or refund is decided case by case. Please keep all packaging. International orders ship at the customer’s risk.
Incorrect address
Please double-check your address. If an order comes back because of an incorrect address or failed delivery, the customer pays the extra shipping.
Return & refund policy
- Most unused, unopened items can be returned within 30 days of delivery, in original packaging and resellable condition.
Non-returnable items
- Abrasives that have been opened or used
- Steel bars or handle materials that have been cut, modified or altered
- Custom or special-order products
- Digital downloads, plans or instructions
How to return
Email info@popsknifesupplies.com with your order number for a return authorization, then ship the items back using the instructions we send. Return shipping is on the customer unless the problem was our error.
Refunds & exchanges
Refunds go back to the original payment method within 5–10 business days after we receive and inspect the return. Shipping charges are non-refundable. Exchanges are available for defective or incorrect items (photos may be required). Contact us within 7 days of delivery and we’ll replace or refund defective or incorrect items at no cost.
Terms & conditions
- You must be at least 18 years old to purchase.
- We sell knife making supplies, tools and materials for lawful crafting and hobby use. Customers are responsible for following all local, state and federal laws.
- Prices may change without notice. We may cancel orders for pricing errors, suspected fraud or unavailability.
- All site content, including text, images, logos and designs, belongs to Pop’s Knife Supply.
- Don’t use our products for illegal purposes, interfere with the site, or resell products without written authorization.
- We are not liable for injuries from misuse of tools or materials, or for indirect or consequential damages. Follow proper shop safety with metals, abrasives, chemicals and tools.
- Products are sold as-is except where the manufacturer provides a warranty.
- These terms are governed by Georgia law; disputes are resolved in Hall County, GA.